Business Process mapping is an integral part of process improvement planning in an organisational environment. Its impact goes far and wide in a business as it helps create a standardized process flow, which is why modern, cloud-based business process mapping software and tools are becoming quite the rage in the market. Businesses from far and wide have been touting process mapping as one of the best process improvement strategies that provide a substantial return on investment in terms of money, time, and effort.
Of course, these are great benefits that process mapping provides. But that’s not it. As we talked about before, the impact of business process mapping goes far and wide. Process mapping has a horde of benefits, and this long list of benefits will introduce you to all of the important ones for your business.
Why is it Important to do Business Process Mapping?
Comprehensive Visibility of Processes
Informational silos are the worst thing that you can do to the productivity of your employees. Providing them with the visibility of what they are supposed to be delivering impacts the entirety of your business, including the customers. It makes them understand how they fit into the entire process and how they are supposed to function as a team together.
Show Process and Activity Owners
We all know that in a business, people are responsible for the work, but who is responsible for what specifically is more important. A detailed process map can help you identify exactly who is doing what and at what stage. It is a detailed depiction of roles and responsibilities of everyone involved in the process.
Induction and Training
For employees who have just joined your organisation, you can train them in the work they are supposed to do. But verbal communication in training is not always enough. Chances are that a number of steps will just be overlooked or forgotten. A visual aid, and a constant one at that, will be way more effective and viable for their training as it can be referred to any time and is easy to recall. It gives them an exact idea of where they fit.
Compliance and Continuous Improvement
Businesses, whether they provide a product or a service, need to conform to certain standards to show that they can be trusted. Process maps are a vital tool for helping everyone inside a business to comply with these standards. They are also a great tool to help with audits, whether they are done externally or internally. They store all important data against the processes and people it is related to, which means that it can also detail out the important instructions that need to be followed.
Risk Identification and Mitigation
With a visual aid, everything becomes easier. You can monitor the activities of the organisation. It will show you clearly what areas are at the most risk and where bottlenecks can occur and completely choke the workflow. With detailed bpm software, you can identify these areas ways before they become an issue and nip them in the bud. This proactive action towards risk mitigation is what makes process mapping an indispensable tool of operational excellence, which brings us to:
Plan and Support Operational Excellence
Operational excellence is the state of an organisation where all its strategies and operations are executed without any hiccups. It tends to bring better operational results, better value to customers and stakeholders. Process maps are a valuable source of information about:
- Processes and tasks
- Work guidance, notes, and instructions
- Videos and pictures
- Any important information
When all this is accurate and accessible in a single program, it can go a long way in avoiding issues and make your processes more efficient.
Multiple Purposes of Process Maps
The best part about process maps is that they can be reused and repurposed for so many other purposes. You can use process maps for:
- Change programmes
- Visibility of process ownership
- Visibility of who is responsible and accountable for activity steps
- Cross-functional (end-to-end) process visibility
- Can serve as the business/integrated management system
- Help customers understand how processes are delivered to them
Process maps are used to answer some of the most common questions asked in an organisation, and are efficient in helping businesses streamline everything. They are vital because they depict the entire organisation as one connected and long process. To ensure that the work that happens inside the organisation bears the kind of fruit that was expected.